✨ Welcome to the Knowledge Management FAQ Hub! ❓💡
Here you'll find answers to the most frequently asked questions. This centralized resource is designed to streamline your experience and provide quick solutions ⚡.
🤔 Need more help? Don’t hesitate to reach out to our 💬 support team or connect directly with the 🔗 process owner for expert guidance
No, not every creator can edit another creator’s knowledge article in BMC Helix. |
It is a common approach, indeed, only a few differences are present in the metadata presented. Articles created in both environments will be present in SyRA, if they have been set as visible to external audiences |
In order to ensure the articles remain relevant and up to date, we have established guidelines for article reviews depending on the type and criticity of the article, as well as the weekly SO / Knowledge contributors comittee to review articles. |
If the topic is relevant across multiple countries, you can: |
SyRA is able to read the user's information and identify which country they are from. However, the KBAs are not classified by country, so it won't impact the visibility of the knowledge. |
Either it is done proactively by nominating the replacing and communicate the new owner (through an IT request) or it will be checked afterwards and we will have to chase the team to find the right person and update the articles |
The KBA approver is the Subject Matter Expert (typically the Service Owner), as well as users with Knowledge Submitter or Knowledge Admin permissions. |