Training and Communication

• Updated NVC Service Model - One Pager
• Relaunch of NVC Service Model - Operational Teams Workshop
• UPDATE IN PROGRESS Novecare  - CEM Reference doc
• Service Level Key Accounts (do not communicate the segmentation to the customer)
• Service Level Critical Accounts (do not communicate the segmentation to the customer)
• Service Level Transactional Accounts (do not communicate the segmentation to the customer)
• Service level Distributors (do not communicate the segmentation to the customer)
• Segmentation and Service Model Playbook

Procedures

• UPDATE IN PROGRESS NOV- WP1 - Minimum Order Value and Minimum Order Quantity - WW
• UPDATE IN PROGRESS NOV -Express Delivery Management Procedure - WW
• UPDATE IN PROGRESS NOV- WP1 - Order cancellation , modification or completion - WW
• Global Minimum Order Quantity Exception List
• UPDATE IN PROGRESS Governance for Exclusion List (MOV and Broken Pallet)
• UPDATE IN PROGRESS Novecare Global MOV and Broken Pallet Exception List
• UPDATE IN PROGRESS CEM- Administrative fees

Dashboard

• Service Levels dashboard

Customer Lead Time (CULT)

• Customer Lead Time Calculator (CULT)
• Customer Lead Time definitions
• Catalog & Customer Leadtime Playbook