| Status | |
|---|---|
| Owner | The person responsible for driving this decision and documenting it. Type @ to mention people by name |
| Stakeholders | The business stakeholders involved in making, reviewing, and endorsing this decision. Type @ to mention people by name |
| Jira Request ID | |
| Jira Development ID |
| Implementing System | S/4 Hana |
|---|---|
| Invoked by/Invokes | |
| Business Process Reference | 03.04.05.02. Manage Service Entry Sheets |
Service Entry Sheets (SES) created by the Supplier in Suppliers Account of the Business Network against the previously created Service POs. Service Entry Sheet can contain planned or unplanned service with or without the hierarchy.
SES is sent from Business Network as cXML document to CIG, where it's translated into SOAP message to be received in the S/4 Hana system.
This document describes S/4 Hana inbound interface for receiving Service Entry Sheets from Business Network and the basic configuration needed in all the components in order for this interface to be operational.

Step | Description | Comment |
|---|---|---|
Supplier Creates Service Entry Sheet against Service PO received from S/4 Hana in the Suppliers Account of the Business Network | ||
Service Entry Sheet is routed to the Buyers Account in the Business Network | ||
Buyers Account sets To Credential on the Service Entry Sheet to the source of origin of the Purchase Order against which the Order Confirmation is created | ||
Service Entry Sheet is sent to the CIG | ||
CIG translates it to the SOAP message and sends it to the respective S/4 Instance - through the Cloud Connector, based on the System ID set in the cXML Document. System ID is identical with the System ID of the original Purchase Order | ||
S/4 System receives the SOAP message and creates Service Entry Sheet agains the Purchase Order |
Service sheets with up to five levels of hierarchy (one parent item and four child line items) created against purchase orders containing service type line items from SAP Business Network are supported. Suppliers must create service sheets containing only one parent line item from a purchase order with multiple service type line items. Service sheets against the purchase order with service type line items can only have both planned and unplanned line items. The service sheet must contain at least one-level service child line item in the hierarchical structure.
The following are the Security and Authorization considerations for this interface:
CIG Configuration
Project setup is required in CIG to cover product type Ariba Network. One project is required per system ID of the backend S/4 system - Global, US and China. Additional Settings are needed for ServiceEntrySheet Document Type
| Parameter Name | Value |
|---|---|
| Line TextID SES Request | F01 |
| DefaultLang | en |
| Header TextID SES Request | F01 |
CIG Routing
Each Soap message sent from S/4 Hana contains System ID reference. No additional routing is needed in the CIG Addon - any subsequential message related to the Purchase Order sent from the S/4 Hana will use the System ID of the Purchase Order as the system id of the follow up document from S/4 Hana
CIG Addon Configuration
Connection settings are identical with the previously specified interfaces - please refer to the ERP 854. On top of this, following setup is needed in SPRO :
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Standard mappings are a subject to change and are not linked in this documentation, latest excel sheet can be downloaded from CIG → Resources → Implementation Guides → Mapping Specs → Ariba Network
Mapping contains basic field mapping from the IDOC message into the cXML target structure with a basic logic explained in the pseudo code
Service Entry Sheet is submitted against the Purchase Order by the Supplier in the Suppliers account of the Business Network. Its routed to the Buyers Account of the Business Network and is routed to the source of origin of the Original Purchase Order
At this moment, standard transformation as referenced above is in place. In a case of any custom field is needed, custom field will be mapped in the CIG to the predefined custom field structure in the SAP
SOAP message is processed by the inbound service CO_ARBCIG_SERVICE_ENTRY_SHEET → Class CL_ARBCIG_SERVICE_ENTRY_SHEET (transaction SE24 to debug). Method PROCESS handles the creation of Service Entry Sheet trough the standard BAPI_ENTRYSHEET_CREATE.
In a case the source of the SES is Business Network, error messages are not collected and send over to the source of SES.
| System To Be Monitored | How To Monitor | What can be monitored |
|---|---|---|
| Business Network | Fulfilment → Service Entry Sheets | List of Order Confirmations send by the Business Network |
| CIG | Transaction Tracker → ServiceEntrySheet | Transactions are stored for 30 days. Each transaction is referenced by the Order Confirmation ID. Payloads can be downloaded, both - cXML and soap |
| S/4 Hana | SRT_MONI | Inbound SOAP message |
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20-40 Service Entry Sheets to be received on a daily basis
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Failure of processing in S/4 Hana can be reviewed in SRT_MONI and can be automatically reprocessed using standard programs scheduled in background as documented in KBA 3280647. Failures of Service Entry Sheets within Business Network or CIG is highly improbable. In case message fails to be sent to CIG from Business Network, failure is visible in the Buyers Account in the Fulfilment section. Notification is sent to the administrator group of the Business Network. Business Network will retry to send the message, however it's not possible to repost the message from the Buyers Account of the Business Network
Test Supplier account must be available and accessible. Supplier must be created in S/4 Hana and Purchase Orders were already created for the Supplier
| ID | Condition | Expected Results |
|---|---|---|
| Supplier submits Service Entry Sheet against already created Purchase Order | Service Entry Sheet is created and routed to the Buyers Account of Business Network | |
| Service Entry Sheet is send to the source of origin of the Purchase Order | cXML document can be downloaded in the Buyers Account of the Business Network. Within the document, in the credentials section there's a system ID - identical with the System ID of the purchase Order | |
| Service Entry Sheet is received by the CIG and routed to the correct S/4 instance | Service Entry Sheet can be found in the transactions history and in the details section of the transaction it's visible the document was routed to the system ID as defined in the cXML document | |
| Service Entry Sheet is received by the S/4 System | In ME23N, under the Services tab, you can see Linked Service Entry Sheet and serviced quantities |
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| Package Name | Parent Package |
|---|---|
Other Development Objects
| Object Type | Object Name | Purpose/High Level Logic | Design Rationale Reference |
|---|---|---|---|
Insert links and references to other documents which are relevant when trying to understand this decision and its implications. Other decisions are often impacted, so it's good to list them here with links. Attachments are also possible but dangerous as they are static documents and not updated by their authors.
