Purpose 

This document defines the required access permissions and software installations for onboarding a new team member to a project.

Access Request Requirement 

Syra Access - SyRa is an ITSM platform accessible to end users and IT agents. It is used to manage your service requests; reporting IT incidents related to Syensqo IT Services.  

Check if you have access to SyRa -https://syensqo-dwp.onbmc.com/dwp/app/#/page/w9ph6wjq

It should be automatically assigned within a week of joining. 

Once you have access to SyRa, you are good to go ahead and raise the remaining request which includes.

• BMC Helix Access Management 
• Raise VM (VDI) request.
• Entra ID Creation - SQO account for Azure access 
• Access to Jira 
• Access to Github 
• MS Software Installation on VDI 

1. BMC Helix Access Management - BMC Helix is a cloud based ITSM platform. 

Link to raise the request - 

https://syensqo-dwp.onbmc.com/dwp/rest/share/OJSXG33VOJRWKVDZOBST2U2CL5IFET2GJFGEKJTUMVXGC3TUJFSD2QKHI5AUISZQGNCDITBRJ5AVGN2JJ43VOUZXJFHTOV2BHBKVEJTSMVZW65LSMNSUSZB5GE3TEMRGMNXW45DFPB2FI6LQMU6UGQKUIFGE6R27JBHU2RI=

• Once you click the link before page will appear

• Click on Request now - Below page will appear, fill the required fields and if you want to add the collaborator. 

Requestor - your AD account (automatically appears)

Nature - Select “Add” from drop down.

Copy from profile - mention - amol.ubale@syensqo.com or shubham.gupta1@syensqo.com

Comments - Give proper comments like below - 

I am joining Data Platform team hence I need access for BMC Helix for ticket management.

Collaborators (Optional)

The request usually takes 1-2 days for completion.