Please see the SAP Analytics Approach document, section 'Documentation' for more information about the context of this document.

High-Level Specification

Functional Overview

• Report Type: SAP standard Story Report
• Module: Employee Central (EC)
• Category: Workflows
• Population: Workflow requests with status “Pending”
• Usage: Operational follow‑up, ad‑hoc / on‑demand
• Geographical Scope: Global
• Primary Users: GBS teams and users responsible for workflow validation and approvals

Why the report / analytics is needed

The Open Workflow Requests report is required to support day‑to‑day operational workflow management in SuccessFactors Employee Central.
It provides GBS teams with visibility into workflow requests that are still pending, enabling effective monitoring and follow‑up of approvals.

Business requirements addressed

The report addresses the following business requirements:

• Provide a consolidated view of all open (pending) workflow requests
• Enable GBS teams to track and follow up on workflows awaiting approval
• Support efficient workflow validation management
• Improve transparency and control over workflow backlogs

Business questions answered

The report enables users to answer questions such as:

• Which workflow requests are currently pending?
• Which workflows are awaiting approval and require action?
• Where are approval bottlenecks occurring?
• What workflows require prioritization by GBS teams?

Why it is important to the business

This report is critical to ensure timely and efficient workflow processing in Employee Central.
Without a consolidated view of open workflows, approvals would need to be monitored manually via individual inboxes, increasing the risk of delays, missed approvals, and operational inefficiencies.

Scope

Scope

The scope of this report is limited to providing operational visibility into workflow requests with status “Pending” within SAP SuccessFactors Employee Central (EC).

Functional scope

• The report supports monitoring and follow‑up of open workflow requests.
• It enables users to identify workflows awaiting approval and manage approval backlogs.
• The report does not support historical analysis or closed/completed workflows.
• No new business logic or calculations are introduced beyond what is available in the SAP standard story.

Application scope

• The report is based on the SAP standard Story Report “Open Workflow Requests” delivered by SuccessFactors.
• No custom report development is included; the scope is limited to enabling, configuring, and using the standard report.

Data scope

• Data is sourced exclusively from Employee Central workflow data.
• Only workflow requests with status = Pending are included.
• Workflow metadata available in the SAP standard report is displayed as‑is.

Regional scope

• The report has a global scope, subject to Role‑Based Permissions.
• Users can only view workflow data for populations they are authorized to access.

Usage limitations

• The report is intended for ad‑hoc, operational use.
• It is not scheduled and is not intended for analytical trend reporting or KPI tracking over time.
• Access is restricted to GBS teams and users responsible for workflow validation and approvals.

Solution Overview

Content Ownership: Anoop Billing
Input from: Elina Krastina

The solution leverages an existing SAP SuccessFactors standard Story Report to provide operational visibility into workflow requests with status Pending, minimizing custom development while meeting business needs.

Story Definition

Overview Page

• Summary KPIs related to workflow processing
• Charts providing visibility into workflow status
• Detailed list of open workflow requests

Story Page 1 – Open Workflow Requests

Page Objective

Provide a consolidated operational view of all workflow requests with status Pending, enabling effective follow‑up and prioritization by GBS teams.

Page Filters

Page Level Input Controls

Standard workflow input controls provided by the SAP standard story.

Calculations

• Counts of workflow requests by status
  (All calculations are standard and provided by the SAP standard story.)

Layout

Standard SAP Story layout including:

• Page filters pinned at the top
• Syensqo logo in the top‑left corner
• Summary KPIs
• Charts
• Detailed workflow table

Dashboards / Charts

Standard charts provided by the SAP standard Open Workflow Requests story, supporting analysis of workflow processing and pending approvals.

Tables / Lists

Workflow Requests Table

Includes:

• Workflow request list
• Approval status (Pending)
• Workflow metadata provided by the SAP standard story

Story Filters (Global)

Data Models

Business Roles

• 40-GBS People Services Specialist

Design Rationale

A custom report is not required as SAP provides a standard Story Report that meets the business need.
The selected approach minimizes development effort while ensuring operational efficiency and transparency in workflow management.

Assumptions

• Workflow data is correctly maintained in Employee Central
• Users have appropriate Role‑Based Permissions to access workflow information

Dependencies

• Correct configuration of SAP standard workflow reporting
• Finalization of access rights for GBS teams

Special Requirements

None identified.

Frequency of Analysis / Report Run

• Ad‑hoc / On‑demand

Testing Considerations / Dependencies

How to Test

• Verify that only workflows with status Pending are displayed
• Validate visibility of workflow details and metadata
• Confirm access for GBS teams and approvers

Test Conditions and Expected Results

Other Requirements

None identified.

Screenshots

See also

Change log