DRAFT PAGE
Objective and Scope | Table of Contents |
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To be completed with a link to the training document |
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Key Roles and Responsibilities |
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- SBS Support Maintenance → SBS CRM L3 : Anne Gilles (WW) / Ines Somatri (EU) / Nina Song (CN) / Dharmika Paladugu (US)
- Business team → Application manager - Product owner : Frederique Rivino
Business user support : Flora Huang (CN) / Simona Caravetta (EU) / Suzanne Banks (US) - SBS Evolutive Maintenance
SBS CRM functional analyst - Leila RadjahTechnical support team
Waeg developer (CloudCraze) - Quentin Mathoux
SBS IS CRM developer - Rui Da Silva
SAP - Nicolas Balbiani
Webmethod coordinator - Olivier Hisler
FAQ |
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What is the express shipment? Express shipment allows users to receive their products before the standard dates. The corresponding dates are visible because orange on the webshop. Express shipment is available for customers from Europe and Asia but not US. All customers can select it. If LT < 3 weeks, express shipment is not available. LT has to be > 4 weeks. Please note that this rule often changes so it has to be checked. If a user request the express shipment to be changed, a technical intervention (dev) is required.
To be completed
Overall Process Description |
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Version Control | ||
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| Version | Date | Description |
| 00 | xx/xx/20xx | Draft Version |
Reference Documents |
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| Webshop - Impact of changes for users |
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