CUSTOMER SUPPORT CONTACT
If you cannot find the information you need on this Customer Support Space, please create a ticket on the SBS Support Portal (Freshdesk):
Getting started on Freshdesk - You can connect to the customer portal using any supported browser and an Internet connection.
Type sbs-support.solvay.com in your browser address bar and click on the ‘Google’ login button to connect using your Google apps account.
- Freshdesk Requester Quick Start Guide
- Freshdesk Starter Guide
- You can also request support from IS by Phone.
| Scope | Phone |
|---|---|
| Application Software Web | Asia Pacific : +65 6394 3368 or **9100 Europe : +33 811 70 52 22 Latin America : +55 11 37 41 42 00 North America : +55 11 37 41 42 00 |
| Hardware Network Printers Phones DataBackup | How to contact ATOS in Europe Germany : +49 69 66 41 53 59 France : +33 164 53 91 07 Italy : +34 913 60 61 90 UK : +44 12 64 3 |
- GLOBAL Helpdesk is accessible 24 hours / 5 days (Monday to Friday) by e-mail
All working days "somewhere" in the world. During public holidays specific to the helpdesk of your zone, you will get support from Helpdesk of an other zone
- LOCAL Helpdesks are accessible by e-mail and phone
AP : 8:30 am - 6:00 pm (SGP time : GMT+8)
EU : 8:30 am - 6:00 pm (French Time : GMT+1 ou +2 )
LA : 8:00 am - 5:00 pm (Brazilian Time : GMT-2 ou -3)
NA : 8:00 am - 8:00 pm (EST : GMT-5 ou -4)
The best way to get IT support is to use the new
Service One Platform.