Overview
In Salesforce.com, you can extract a report about complaints by resolution site and adapt it. However, the most advanced reporting is available in Qlikview (via the Analytical tab) which offers specific dashboards for Complaints monitoring and follow-up. In this section, you will find information about the Qlikview dashboard for Complaints (user guide) and another report available in Salesforce.com (see below - second link) Qlikview: Salesforce report: In this section, you will find information about: 
Concerned profiles:
Complaints - Customer service
Table of content
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