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Syensqo cutover date - 26 March 2025

<<Note: This wiki is a work in progress. If the topic you are interested in, is listed below but not complete; we suggest subscribing to the topic's wiki page (if available) via the Watch button above. If you have a question not addressed in the wiki; please contact us at: it.separation-program+gws@syensqo.com>>

As part of the ongoing IT separation of Syensqo, your Google accounts will be migrated into the new Syensqo Google Workspace instance on March 26th; with some targeted changes occurring sooner. 

What does & does not get migrated 

In General

In general, you can assume if its not listed below; that items and settings will move seamlessly to the new Syensqo Google Workspace. The most widely used items which are not moved are listed below; with special apps/data types listed further down, under special topics. 

Gmail

Trash/Spam: Email items in both of these are not moved

Calendar

Calendar sharing

Any calendar sharing with Solvay users will be downgraded to Share Free/Busy only. This includes full calendar delegation

Secondary Calendars

Secondary Calendars are not migrated and must be manually exported before the cutover; and imported after. See the instructions here: Exporting/Importing Your Secondary Calendar

Room bookings

All events in your primary Google calendar are moved as part of the cutover; however, any room bookings in those events are lost and must be re-invited by event owners once the cutover is complete. 

Chat

Group Chats

All Group Chats are not migrated and cannot be retained. 

Chat Spaces

Any Chat spaces owned by Syensqo users; will not be migrated and all content will be lost. To ease in recreating them; you can export the Space members lists from within the Space's Manage Members screen. 

Solvay and 3rd party owned Chat Spaces are unaffected by the move.

Google Drive

Most My Drive and Google Shared Drive files owned by Syensqo users will be moved on March 26th without changes to how they are accessible (ie. links, bookmarks, Drive attachments will all function normally.) However the following two notable exceptions apply: 

Sharing access with “Anyone in Syensqo”

Any item you've set to share with “Anyone in Syensqo, will be reset to Restricted; meaning only users/groups specifically listed in its share list will retain access. You can set sharing back to Anyone in Syensqo after the migration.

Likewise, If you find that you cannot access a Drive file you previously could and are presented with a Request sharing screen like the one below; its likely that your lost access was based on this or a similar sharing rule that was cancelled by the move. You can request a new share to reestablish access. 

Loss of Access to Solvay owned Drive files, replaced with Syensqo-Only copies - STARTING MARCH 10

There are limited instances where you might still be collaborating on Solvay owned Drive files. Starting March 10 we will end any remain Syensqo access to Solvay owned Google Drive content. There are some exceptions for a select group of users authorized to continue collaboration; for more details see: TSA User access.

In their place, users will be provided Syensqo-only copies. In general, we have made an attempt to communicate to users when items they access are affected; but due to the nature of Google Drive, this is not possible in all cases. Additionally, an unfortunate impact of working with new Syensqo-only copies, is that all links/references to these items will no longer work (as they point to the Solvay owned originals); this includes Drive item bookmarks and links; as well as Google Sheet lookups to other sheet, etc. 

How to find Syensqo-only Drive file copies

If you suddenly find that a Google Drive item you used to have access to is now blocked; this is most likely the cause.  There are some exceptions for a select group of users authorized to continue collaboration; for more details see: TSA User access. 

In most cases, a Syensqo-only copy of these Drive items has been made and is available to you. You can find items by: 

      • Search
      • Google Drive - Redirection Tool:  If you have a Google Drive link, bookmark, reference that no longer works, because it points to the blocked Solvay original version; you can enter the URL into the Redirection Tool, which will then provide you with the direct link to the new copy. 
      • Google Shared Drive: If the item was in a Google Shared drive you were a member of; you can likely find the new drive copy listed in your list of Shared Drives

What to do/expect before the cutover 

Google Drive - Loss of Access to Solvay owned Drive files, replaced with Syensqo-Only copies - STARTING MARCH 10

As mentioned above, please see tips there on how to work. 

Google Contacts/Syensqo Company directory

Between March 24-26, users will temporarily lose access to the company directory. Access to your own Google Contacts will not be affected.   

Google Calendar - Export secondary calendars

Exporting/Importing Your Secondary Calendar


How to work during the cutover

The cutover will start on March 26th at around 12h00 (noon) CET. At that time you should... ...continue to work normally. You don't need to log out or interrupt what you are doing. In fact, you likely may not notice anything has changed. You will receive an email update once its complete; with some notes about what to do first and some temporary odd behaviors that you may (but probably won't) notice. 

What to do after the cutover

Invite meeting rooms to Calendar events

Set your working locations

Import secondary calendars

Recreate Chat Spaces

How to get help

Need additional migration information or help? Email the AppSpace migration team at: 

it.separation-program+gws@syensqo.com

Special Google Workspace migration topics

The best way to get IT support is to use the new Service One Platform.