Graph issue

Contact IBM : Belgium WMQ Family Administration <WMQADMIN@be.ibm.com>

Create an IBM ticket and call IBM to indicate that the ticket is urgent.

Give to Solvay the incident number and level of priority (it is important that you ask on the phone) so we know that IBM is working on the issue

PPE files

On RCS side :

First see if files have been sent on RCS-CO/PA side  → FreshDesk RtR ticket P1 : 

If files sent by RCS-CO/PA, see with IBM

PPS files 

First see if files have been sent on RCS-SD side  → FreshDesk OtC ticket P1

If files sent by RCS-SD, see with IBM

Chemlogics files

BFC files

First see if files have been sent on BFC side  → Marie-Yolande KUCZYNSKI <marie-yolande.kuczynski@solvay.com>

If files sent by BFC, see with IBM