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First, if you are not using Internet Explorer it means you are not using the plug-in.

  • If you are using the Internet Explorer plug-in, the tool bar in the dashboard should look like this :

 

 

  • If you are using the Full Browser version, the tool bar in the dashboard should look like this :

 

  • If you are using the Small Devices version (on a PC), the dashboard will not display correctly at all.
  • If you are using the Download client, when you click on a dashboard it will either do nothing (if dashboard too big), or attempt to download a "QVW" file.

 

 

 

The best way to get IT support is to use the new Service One Platform.