You should always try to contact the ELN support team through the Service One portal first. For now, you can submit 2 types of ELN tickets:

1. Create a ticket in Service One
   Incident tickets should be raised when something that was working before is not working anymore in the ELN (a module, an experiment, etc).
2. ELN Access Management Requests: Access Requests tickets should be used to request access granting / withdrawing for yourself or another user. 
   • Grant ELN Access for new comers
   • Grant ELN Specific access rights
   • Grant ELN Key-user rights
   • ELN reactivation (of a deactivated account)
   • Withdraw ELN access rights