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KPI Owner

Aurelie DA SILVA

SBS Decision & Piloting Solutions Team

WW Solutions:
  • Marie-Line Ardito
Regional Animator:
  • Stephane Bourgeaud-Lignot/Emma Glasson (EMEA)
  • Karina Tsuji (LATAM & NAM)
  • Lilian Cheong (APAC)

General Description

Service Line tab consists of:
  • Payroll Accuracy
  • Number of Payslips
  • Payroll Costs
  • Number of HtR tickets created
Capacity in which Human Resource handles payroll without errors
  • Payrolls errors can be analyzed by Month, Region, Country and Error Cause

Target Users

  • SBS Management Committee
  • SBS Services Lines Members
  • GBUs Directors

Authorization & Rights

Request for accesses
Access form
KPI Calculation
Payrolls errors
HtR tickets created from  all the groups with the words "PAY" or "Payroll", AND  with sub process 'Error' or 'Error - Payroll Only', with a value in the field "Number of Employee"
Date: based on the period end date of the month. if empty we take the creation date
Payment accuracy
Number of Payrolls errors / Number of Payslips
Number of Payslips
Total number of Payslips managed by NGA
US = (Payslips - 1500*) X 2 + (1500* X 4)
  • Cytec employees (1500) have 4 payslips per month
  • Others employees have 2 payslips per month
Mexico = (Payslips X 4)
4 payslips per month
<> Canada, Uruguay, Hong Kong, Saudi Arabia, Venezuela
Payslip costs
Monthly NGA Contract cost per Country and per Payslip X Total number of Payslips per country managed by NGA
Employees' Tickets Created Per HR FTE
Number of HtR ticktets created (FD ticket type = HtR)
Employees tickets created by HR FTE is coming from 2 sources. Freshdesk for the tickets created and BW query for HR FTE
a/ tickets created : total number of HtR request created
b/ HR FTE : active FTE attached to Entity SBS OPERATIONS HR (1349)


Employees' Tickets Created - Service Center Repartition
Number and Percentage of HtR ticktets created and treated by each service center
Service center : based on the FD zone (requestor) :
  • APAC = Bangkok
  • The rest = Lisbon

Sources

Payrolls error

Core query:
Freshdesk
QV query:
Big Query extraction from Freshdesk tickets
Refresh frequency:
Daily
Sources

HtR Tickets Created

Core query:
Freshdesk
Refresh frequency:
Daily
Sources

FTE

Core query:
BW
Refresh frequency:
Daily
SourcesPayslip Cost
Core query
Northgate
QV query
Manual file from Northgate
Refresh frequency
Monthly

Scope

  • Current year and previous year

Not able to find the solution? Contact SBS Support.

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