Purpose

The purpose of this guide is to outline the custom development process for Release 2 and 4.

Overview

Custom development process will be categorized into 2 phases: Request and Build and Jira will be used to manage the request and build process.

Custom Development Request Process

1. Raise request using Jira.
   1. See Creating Custom Development Request for details on how to use Jira.
   2. See Custom Development Request Form on how to fill up the form. 
2. Technology team will monitor the request under "Ready for Tech Review" and will initiate the discussion with the consultant. 
3. Once Tech review is completed, the tech review will move the card to "Ready for DA Review"
4. On a weekly basis PMO will consolidate the requests and add them to DA's agenda.

Creating Custom Development Request

1. Login to Jira. The link should take you to SyWay project. 
   
   
2. From here you can create a request by clicking the "Create" blue button.
   
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3. This will launch the following form. Please take note of the following:
   1. Under work type select "Request" to raise a request (do not use Epic).
   2. Please remember to choose the release or you will not be able to see your request on the board. 
   3. If you do not see the correct fields as shown below. Click on the 3 dots → "Configure fields" → Choose all fields.
   4. Fill up all the fields under "Overview" and "Supporting Information" tab
   5. If you do not have all the information, you can still click create. The request will be added to the draft column and you can update it later.
      
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4. After filling up all the details, change the status to "Ready for Tech Review" or move it to "Ready for Tech Review" column.

Alternatively, you can also click on the "+ create" under the draft column. This will create a card, choose "Request" work type, enter the title and hit enter. This will launch the form.

Custom Development Request Form