Value Creation : Understand how we deliver what matters most.
Flash concepts
What is value? | Always focus on customer | Identify value streams |
|---|---|---|
Value is what the customer is willing to pay for—or what moves us toward our purpose. | In Lean we focus on customer-defined value, not just internal KPIs | Identify value streams: the steps from idea to delivered outcome. |
Practices you can start to apply tomorrow
Step | Action items |
|---|---|
Define Value Early | At the start of any change, write down the expected customer or business outcome. This acts as a north star. |
Eliminate Waste | Encourage teams to identify steps in their processes that don’t add value (redundant approvals, waiting times, rework) and target these for change. |
Customer Voice | Include feedback from end-users or stakholders when scoping changes. Their input helps validate that what you consider “value” truly matters to them. |
Link to Metrics | Tie each change to a value metric (e.g. load time improvement, error rate reduction, user satisfaction score) so you can measure if value was actually delivered |
How to Apply
Before undertaking any change (process change, new tool, etc.), ask “How will this change create value for our users or organization?” , “What waste or pain point are we eliminating?”.
For example, an IT operations team might identify that automating a manual deployment process would create value by freeing engineers for more innovative work. By focusing on value, teams pursue changes with meaningful impact.
Tools & Templates
Value stream mapping let you visualize how value flows to the customer and where waste occurs (add link)
Customer canvas starts with defining the problem/opportunity in terms of customer value. (add link)
Tools and Templates
Step | Action items |
|---|---|
Define Value Early | At the start of any change, write down the expected customer or business outcome. This acts as a north star. |
Eliminate Waste | Encourage teams to identify steps in their processes that don’t add value (redundant approvals, waiting times, rework) and target these for change. |
Customer Voice | Include feedback from end-users or stakholders when scoping changes. Their input helps validate that what you consider “value” truly matters to them. |
Check out how we can help | Checkout our trainings Community & Help |
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