Sample Management

Project documentation is available here

Model file (to know what are the existing defined standards and how form will be pre populated ) is accessible here.

Most frequent reason is that the flow PRODUCT to be shipped to that COUNTRY doesn’t exist yet (we extracted 1year and a half of history ⇒ it has to be checked manually as a new flow setup, addressing compliance and product stewardship topics.

You can check what flows similar already existing which can help you through this awesome table : https://awesome-table.com/-LtAi8l2rSdoyG0uX7UE/view

Sales area (Sales organisation / Distribution Channel and Division) those will soon be populated automatically from CSR / account manager determination. But meanwhile you have to fill them in before submitting the case for approval.

It can happen that in Sales Force, a sample request has been created for a customer A, but you know that in parallel, you are going to receive the corresponding order from the customer requesting you to use the global account as sold-to.

No problem, in SAP, create the order as required by your customer and add the corresponding SFDC ID. It won't change the account in sales force. Only order and delivery informations are updated by the interface.

It has to be copy/paste as « Purchase order no. » in SAP, in the « Order Data » tab, in the « Ship-to party » section.

 You also need to select the « Purchase order type » as « SFDC ».

You can also open the following document Sample - SAP update

Yes, it's possible.

In this case, you have to manage one line per sales force sample and to indicate on each line the corresponding sales force ID. The order header has to remain empty.