Supply Chain Excellence

Marie-Ange Carrier

IS Reporting Coordinator

Diogo Paiva

D&PS Expert

EMEA: Stéphane Bourgeaud-lignot
NAM/LAM: Karina Tsuji
APAC: Lilian Cheong

General Description

This indicator explores the time taken to confirm in the system an order to the customer from the order creation and the confirmation date given by the Back Office & Planners (Plant). The targeted KPI is 48 hrs.
KPI:
Order Confirmation Time
Scope:
    • Exclusion of material types services and packaging (i.e. units in KWH): PF1/Z703  WP1/ZDIE WP1/ZVER WP1/ZUNB
    • Exclusion of SOLD entities (consolidation method = SOLD)
KPI Name
Calculation
<= 2 Days
Time to take the order confirmation is <= 2 daysIf Variation Days Confirmed <=2; Nb SO Confirmed; if Variation Days Confirmed > 2; 0
3 to 9 Days
Time to take the order confirmation is between 3 and 9 daysIf 3 <= Variation Days Confirmed <= 9; Nb SO Confirmed; if Variation Days Confirmed< 3 or Variation Days Confirmed >9;0
>= 10 days
Time to take the order confirmation is >= 10 daysIf Variation Days Confirmed >=10; Nb SO Confirmed; if Variation Days Confirmed < 10; 0

Target Users

  • Supply Chain Managers
  • Supply Chain Operational
  • Supply Chain Excellence
  • Logistics
  • Customer Service
  • Account Managers

Authorization & Rights

All the accesses must be validated by:
Supply Chain Excellence
Click here for the Access form to get access to the Global Supply Chain Dashboard.
Technical Documentation
Source:
CORE - BW_QRY_MVSDCH01_0002
QV - QVBW_QRY_MVSDCH01_0002
Update: Daily
Query filters applied:
Source Information:
Filters
BWQVBW_QRY_MVSDSO57_0001
Exclusion of material types: Services & Packaging (i.e. units in KWH): PF1/Z703  WP1/ZDIE WP1/ZVER WP1/ZUNB
Exclusion of SOLD entities (consolidation method = SOLD)
Dimensions:
Global Overview of Dimensions



Order Confirmation Time
Global Filters
Period
Month Year
Order line Creation Month
Organization
GBU
[CPFCTR1_2] BFC GBU
Group of Activity
C_SUBACT2__CPFCTR2_2 - BFC Group of activities
Sub-Activity
C_SUBACT2__C_MAGNITU - BFC Activity 1
Company
[C_COMPCDE] Company_code
Plant
Zone
[C_PLANT] Plant\Attributes\[C_GZONE] Geographie/Zone
Country
[C_PLANT] Plant\Attributes\[0COUNTRY] Country key
Plant
[C_PLANT] Plant
Ship Destination
Zone
[C_SHIPTID] Ship-to party\Attributes\[C_GZONE] Geographie/Zone
Country
[C_SHIPTID] Ship-to party\Attributes\[0COUNTRY] Country key
Corporate Group
[C_SHIPTID] Ship-to party\Attributes\[C_CORPGR] CRM Customer Corp. Group (PRS)
Ship Destination
[C_SHIPTID] Ship-to
Product
Product Hierarchy
[C_MATNR2] Material\Attributes\[0PROD_HIER] Product Hierarchy
Product
[C_MATNR2] Material\Attributes\[C_PROD] Coimmercial Product / Material Group
Bulk/Packed
[C_MATNR2] Material\Attributes\[C_BULKPAC] Transportation Group
Packaging Type
[C_MATNR2] Material\Attributes\[C_PACKAG] Packaging type
Transport Mode
[C_SHIPCD2__C_TR_MODE] Transportation mode
Specific Filters

Sales Office
[C_SAL_OFF] Sales Office
CSR
[C_CUSTSAL__C_ZIPART] CSR (Sold-to)

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