• Aim of this article to showcase how to create a ticket for Freshdesk related matters. Ex. Groups, Performance issues, any issues related to Freshdesk.
  • The requester will receive an email notification that a new ticket has been created. It can be disabled in Admin->Email notifications

Step-by-step guide

  • Log into the FreshDesk portal. 

  • Fill in all mandatory information in the form and hit Submit. Ticket will be created and an email will be received in Solvay Email.

                 

                

               

                

Tickets when successfully created will appear under the Tickets tab.