Syensqo IS - Customer Support

Page tree

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 20 Next »

As part of the ongoing IT separation of Syensqo, your Google accounts will be migrated into the new Syensqo Google Workspace instance on March 26th; with some targeted changes occurring sooner. 

<<Note: This wiki is a work in progress.>>

If the topic you are interested in, is listed below but incomplete; we suggest subscribing to the topic's wiki page (if available) via the Watch button above. If you have a question not addressed in the wiki; please contact us at: it.separation-program+gws@syensqo.com

Key Dates

10 MARCH          Google Drive files, still shared between Solvay / Syensqo are separated

 This affects a small subset of Syensqo users, still collaborating in Google Drive with Solvay. If you believe you are affected; instructions on what to expect and how to work are here: Transition from Solvay to Syensqo owned Drive files

26 March 2025   Syensqo Google Workspace cutover date - starting at 12h00 (noon) CET


What does & does not get migrated 

In General

In general, you can assume if its not listed below; that items and settings will move seamlessly to the new Syensqo Google Workspace. The most widely used items not moved and/or negatively affected, are listed below; with special apps/data types listed further down under special topics. 

Gmail

Trash/Spam: Email items in both of these are not moved

Calendar

Calendar sharing

Any calendar sharing with Solvay users will be downgraded to Share Free/Busy only. This includes full calendar delegation

Secondary Calendars

Secondary Calendars are not migrated and must be manually exported before the cutover; and imported after. See instructions here: Exporting/Importing Your Secondary Calendar

Room bookings

All events in your primary Google calendar are moved as part of the cutover; however, any room bookings in those events are lost and must be re-invited by event owners once the cutover is complete. 

Chat

Group Chats

All Group Chats are not migrated and cannot be retained. 

Chat Spaces

Any Chat spaces owned by Syensqo users; will not be migrated and all content will be lost. To ease in recreating them; you can export the Space members lists from within the Space's Manage Members screen, pressing the copy icon (see pic). 

Solvay and 3rd party owned Chat Spaces are unaffected by the move.

Google Drive

Most My Drive and Google Shared Drive files owned by Syensqo users will be moved on March 26th without changes to how they are accessible (ie. links, bookmarks, Drive attachments will all function normally.) However there are two notable exceptions:  

Sharing access with “Anyone in Syensqo”

Any item you've set to share with “Anyone in Syensqo, will be reset on March 26th to Restricted; meaning only users/groups specifically listed in its share list will retain access. You can set sharing back to Anyone in Syensqo after the migration. 

Likewise, If you find that you cannot access a Drive file you previously could and are presented with a You need access sharing screen like the one below; its likely that your lost access was based on this or a similar sharing rule that was cancelled by the move. You can request a new share to reestablish access. 


Transition from Solvay to Syensqo owned Drive files (STARTING MARCH 10)

This affects a small subset of Syensqo users, still collaborating in Google Drive with Solvay. If you believe you are affected; instructions on what to expect and how to work are here: Loss of access to Solvay owned Drive files

What to do/expect before the cutover 

Google Contacts/Syensqo Company directory

Between March 24-26, users will temporarily lose access to the company directory. Access to your own Google Contacts will not be affected.   

Google Calendar - Export any secondary calendars you wish to keep

Exporting/Importing Your Secondary Calendar


How to work during the cutover

The cutover will start on March 26th at around 12h00 (noon) CET. At that time you should... ...continue to work normally. You don't need to log out or interrupt what you are doing. In fact, you likely may not notice anything has changed. You will receive an email update once its complete; with some notes about what to do first and some temporary odd behaviors that you may (but probably won't) notice. 

What to do after the cutover

Invite meeting rooms to Calendar events

Set your working locations

Import secondary calendars

Recreate Chat Spaces

How to get help

Need additional migration information or help? Email the AppSpace migration team at: 

it.separation-program+gws@syensqo.com

Special Google Workspace migration topics




The best way to get IT support is to use the new Service One Platform.