Introduction
Training materials
Training materials from each GBU are available in each GBU page. Short training material is available on the Home Page of the Solvay CRM Wiki.
Who's who in MBU CRM Team
CRM Champion: Christine Deteve
CRM Key Users by Region:
| Region | Key User SALES | Key User CUSTOMER SERVICE |
|---|---|---|
| CE EUROPE | Miroslav Klibani | Philippe Blesbois |
| NORDICS | ||
| SE EUROPE | Miraç Cakir | Filiz Diniz |
| SEA | Kritsana Rujipongpat | |
| MEA | Candice Ingram | |
| CARICAM | Oscar Iglesias | Monica Tussie |
| SOUTH CONE | Silvia Gauna | Cristobal Torres |
| ANDEAN PACT | Ana Maria Candelaria Suarez | Ana Maria Candelaria Suarez |
| India | Pratheep Kumar | Kamlesh Sharma |
| Korea | Janice Lee | Haley Lyoo |
| Japan | Seiko Nakahama |
Note on GBU roll-outs
Not all GBUs are using the Core CRM yet. The live GBUs are:
- Aroma Performance
- Novecare
- Performance Polyamides (Engineering Platics is live, P&I as of 28th of April 2017)
- Peroxides
- Silica
- Soda Ash & Derivatives
- Special Chem
Specialty Polymers already benefits since years of own Salesforce implementation with scope and visibility limited to only SpP. The roll-out of the Core CRM solution is planned in 2018 (to be confirmed).
More about the Program and the CRM roadmap is available on this page.
The best way to get IT support is to use the new
Service One Platform.