Supply Chain Excellence

Jose-Pablo Leyva

D&PS Expert

Donia Rachdi

General Description

This indicator explores the time taken to confirm in the system an order to the customer from the order creation and the confirmation date given by the Back Office & Planners (Plant) (ATP). The targeted KPI is 48 hrs.
KPI:
Order Confirmation Time

Target Users

  • Supply Chain Managers
  • Supply Chain Operational
  • Supply Chain Excellence
  • Logistics
  • Customer Service
  • Account Managers

Authorization & Rights

All the accesses must be validated by:
Supply Chain Excellence
Click here for the Access form to get access to the Global Supply Chain Dashboard.

Calculation:

KPI Name
Calculation
<= 2 Days
Time to take the order confirmation is <= 2 days
If Variation Days Confirmed <=2; Nb SO Confirmed; if Variation Days Confirmed > 2; 0
3 to 9 Days
Time to take the order confirmation is between 3 and 9 days
If 3 <= Variation Days Confirmed <= 9; Nb SO Confirmed; if Variation Days Confirmed< 3 or Variation Days Confirmed >9;0
>= 10 days
Time to take the order confirmation is >= 10 days
If Variation Days Confirmed >=10; Nb SO Confirmed; if Variation Days Confirmed < 10; 0
Technical Documentation
Source:
BW - BW_QRY_MPR_CHG5_RBS_0003
Update:
Daily
Query filters applied:

Dimensions:
Global Overview of Dimensions



Rush Orders
Global Filters
Period
Month Year
Order Creation Month
Organization
GBU
[0DOC_NUMBER__C_PFCTR1] Global Business Unit
Group of Activity
N/A
Sub-Activity
N/A
Company
[C_COMPCDE] Company_code
Plant
Zone
[0PLANT] Plant\Attributes\[C_ZONE] BFC Geographie/Zone
Country
[0PLANT] Plant\Attributes\[0COUNTRY] Country key
Plant
[0PLANT] Plant
Ship Destination
Zone
N/A
Country
N/A
Corporate Group
N/A
Ship Destination
[0DOC_NUMBER__0SHIP-TO] Ship to Party
Product
Product Hierarchy
[C_MATNR_0PROD_HIER] Product Hierarchy
Product
[C_MATNR_C_PROD] Coimmercial Product / Material Group
Bulk/Packed
[C_MATNR2] Material\Attributes\[C_BULKPAC] Transportation Group
Transport Mode
N/A
Specific Filters
Sales Office
Qv Mapping based on Sales Office
Sales Office Country
QV Mapping based on Sales Office
Sales Office
[C_SAL_OFF] Sales Office
CSR
[0DOC_NUMBER__C_ZIPART] ZI Partner

Not able to find the solution? Contact SBS Support.

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