Owner

CRM Team

D&PS Expert

EMEA: Stéphane Bourgeaud-lignot
NAM/LAM: Karina Tsuji
APAC: Lilian Cheong

General Description

This KPI shows Customer Specific Requirement Leadtimes.
Details can be analyzed by:
  • Global Leadtimes
  • Day Ranges
  • Processing Leadtimes (Global)
  • Processing Leadtimes (By Type)
  • Request Number
  • Subject
  • Type
  • Priority
  • Status
  • Received Date
  • Created Date
  • Approved Date
  • Completed Date
  • Closure Date
Description of Leadtimes:
L0 = From Reception to Creation
L1 = Creation delay
L2 = Pre-approval delay
L3 = Assessment delay
L4 = Implementation delay
L0_L3 = Time from Received to Approvement (start of implementation)
L0_L4 = Time from Received to Active (End of process)
L0_Rej = Time from Received to Rejected
KPI 
Global Leadtimes
Leadtimes by type, Classification, Month_year for L0 (Received) > L4 (Active). These are for only active requirements.
Day Ranges
Displays the number of active requests in day range intervals from less than 5 days, 5 to 10 days, 10 to 20 days, and more than 20 days.
Processing Leadtimes (Global)
Shows the leadtimes in days vs the targets provided by the GBUs in both number of days and percentage. Calculates on target for both indicators vs the target.
Details Table
Located at the bottom, this table allows for deeper analysis by the details above on leadtimes for customer requirements.

Sources

 

CRM Salesforce
Manual File for Targets
CRM Salesforce
Manual File

Not able to find the solution? Contact SBS Support.

Page viewed times
#trackbackRdf ($trackbackUtils.getContentIdentifier($page) $page.title $trackbackUtils.getPingUrl($page))
  • No labels