Overview
In this section, you will find information about how to track a VoC customer action plan
Table of content
Step-By-Step
Track VoC customer action plan | ||
|---|---|---|
As Account Manager I want to find my Interviewed Account so that I can display the VOC Action Plan |  | |
A- Using Global Search, select the Interviewed Account B- At account details, mouse over VOC C- At the list shown, click on "VOC Customer Action Plan" button |  | |
This page displays all Account VOC Actions that you have access to. Here you have an overview of the Action plan status |  | |
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you can copy users with email address , default priority is Low , then Submit . We advise you to put keywords in subject to ease dispatching to correct Agent : CRM - Complaint for example
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