How to raise a ELN change request:
This tickets should be raised when you want to modify something in your ELN (data deletion, data migration, new folder creation, template creation, template modification etc).
Please create a SYRA ticket on the SYRA portal.
0 & 1. Simply click on "Service Catalog" and then "Research & Innovation".
2. Click on "ELN - Other requests"
Then fill in the ticket :
3. If needed, you can change the field "Request for" at the bottom rigth. By doing so, both the user and requestor will be notified of the ticket progress.
No need to change that if your are the requestor !
In the example, the ticket will be created for Tiphaine COURTAUD.
4. Click on "Request Now"
- 5. Select the category of the element you wish to modify in your ELN
→ Data deletion, data migration, New folder creation, Template creation, Template update etc.
- 6. Short description
Indicate a short description of your issue with the name of the application impacted.
Nice to have : "ELN // XXX" with XXX being the topic of your ticket.
- 7. Detailed description
Please note that to increase the answer time and relevance, your ticket should provide, if relevant:
- a precise description of the element you wish to modify, including links to the concerned resources
- one or several screen shots in step 10
- 8. Import attachments if needed (Screenshot of the ELN folder you wish to move for example)
- 9. Submit request
Examples of ticket Description
1. Archive or move item (project, trainee's folder, experiments...)
Short description: ELN // Move Items
| Information | Description |
|---|---|
| Source Item(s) | |
| Destination Folder |
2. Create a new "high level entity" item (Cluster, PROJECTS_CLUSTER, Projects...) within the hierarchy
Indicate which type of item you would like to create + where do you want to create it within the hierarchy.
Add your Lab Manager and ELN Coordinator to validate this creation in the hierarchy.
→ In case you do not know the exact name of the high level entity, you can refer to this article or you can indicate the link to a similar entity in the ticket.
3. To delete an experiment
Users and Key users cannot delete ELN experiment on their own. They need to create a Service one ticket.
In the Service one ticket description, please indicate the link of the ELN experiment to be deleted.
WARNING = deletion is a definitive action.
The best way to get IT support is to use the new
Service One Platform.