You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 6 Next »

This article outlines on how to handle a User Creation request from the users.

Information

PF1 is the Production Environment and the SF1 is the Pre Production Environment.

Identifying the Tickets :

When the users asks for a creation of the user in the ticket in PF1 or SF1 system, then it can be identified as a User Creation. Alternatively, when the user does not exist in the system and the access has to be given to the user, then it is considered as a User Creation. These tickets may have the accompanying information like the Name of the User / ID, Reference User Name / ID, Systems, etc. Below is an example of how the ticket may look like.

 

Good Practice

It is always a good idea to check if the Reference User and the User exist in the system. If the Reference User is invalid, ask the User / L0 team for a new Reference User. If the User already exists in the system then there will be no need to create again. Hence, this would save time.

Approvals :

Before proceeding with these kind of tickets, we need to always check the approvals. The approvals for the PF1 and SF1 system are managed by the L0 Teams depending on the region. If there are approvals are missing in the ticket then the ticket has to be transferred to the respective L0 Team (Bangkok, Lisbon or Curitiba) asking them to get the approvals. Also, we need to ask for a Reference User ID for the new user creations or the list of the roles which have to be added.

The request is approved if an agent from the L0 Team mentions that the it is approved or if the one requesting the access is the User's Manager. An example can be seen below :

 

Providing the Access :

  • When we receive User Creations, after we check the approvals, we always need either the Reference User or the list of all the roles which have to be added to the user. If the user only mentions the transactions which the he / she needs, then it is always a good idea to ask for the Reference User as without that the role added or the solution provided might not be too accurate.

Important

If a user asks to add the role (or in case of a User Creation) in the PF1 system then the same roles has to added in the SF1 system too. But the vice-versa should not be done, i.e. if the user needs access in the SF1 system then the same has to provided only in the SF1 system. Also, only the roles with a Direct Assignment are to be added to the user.

  • Once the required information has been obtained, the Reference user has to be entered in the PF1 system in the SU01 transaction and all the roles from the Roles tab should be copied in a new Excel Sheet.

 

  • The agent must then log in to the IDM (Identity Management) and enter the new user which has to be created and then the user group has to be set in the Logon Data tab and the roles have to be added to the user account through the Permissions tab one at a time from the Excel Sheet and after all the roles have been added the Save Button has to be clicked.

 

  • After this, the user must reflect in the system (ideally 2 mins). We need to then mirror the values in the PF1 and SF1 system tabs of the Reference User to the user who needs the access. This includes the information in the tabs Logon Data, Defaults and Parameters.

 

  • This is followed by the Password Reset in both the systems and the same is informed to the user and the ticket is Resolved.

 

We have now finished the request for the User Creation of a new user in the PF1 and SF1 system.

 

 

  • No labels