Purpose
This page lists the different tasks/incidents related to the support.
Roles
| Role | Agent | Description |
|---|---|---|
| Solvay Product/ Business Owner | Philippe Sinon | Facilities owner of the application |
| SBS Application owner | Luc Ruault | IT Owner of the application |
| Solvay Key users | Véronique Cock & Frédéric Rasson | |
| Integrator | Loïc Desjardins - Aremis | Maintenance, support |
Tasks/incidents
| Task/incident | Agent | Comment |
|---|---|---|
| User creation | Philippe Sinon | Procedure |
| Resident missing | ||
| Application down | ||
| Gudsis data not updated in Archibus | ||
| Dashboard issue | ||
| Features issues in Archibus (space calculation,... | ||
| Question about the use of Archibus | ||
| Evolution |
The best way to get IT support is to use the new
Service One Platform.