Syensqo IS - Customer Support

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10. Customer Request Management

 

 

Capturing Customer Needs

Added Value

How will Customer Requests management help you?

  • Provide you with information on all customer standard requests, from your GBU and cross-GBUs
  • Improve customer requests’ follow-up through a standard process
  • Improve traceability linked to regulatory support documentation
  • Track Key Performance Indicators (KPIs) (e.g. lead time, number of pending requests, …)
  • Get better insights into customer needs

 Table of Contents

What you need to know to start...

Standard Customer Request Definition:

A customer request represents one or more demand(s) from a customer related to one or several areas (e.g. logistics, packaging, documentation, training, technical support, regulatory compliance)

 

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