MSP: Documentation

Definition

 This capability allows user customers to search documents :

Document types actually available are : 

• SDS (Safety Data Sheet)
• TDS (Technical Data Sheet)
• RDS (Regulatory Data Sheet) - Not available for Customers
• General Statements
• Certificates
• Brochures & Marketing Documents 
• Formulations  - Only available from Solution Finder

Accessing points 

This capability can be accessed through several points in MSP detailed below : 

Homepage (Tile and Chatbot)

Homepage - Menu

Solution Finder

Search page

The search page elements are :

• A full text search field (Only available from Documents tile)
• Three filters : 
  • Type of document (filled with SDS by default)
    • default value : SDS
    • Possible values : 
      • SDS
      • RDS (Only available from Documents tile)
      • TDS
      • General Statements
      • Certificates
      • Brochures & Marketing Documents
  • Country (in which the document applies)
    • Can be blank
    • Only available for SDS
• A Search Button which triggers the research through Sinequa to get the documents from Documentum (in future will be Aodocs)
• The result list
  • If no results are found a clear sentence explains it
  • The result list is presented in a table with the following columns
    • A download symbol 
    • Document (document name)
    • Product  (the document is linked to)
    • Document type
    • Country (where the document applies)
    • Date (of last publication)

A click on the download symbol   triggers the pdf download on the user's computer.

Search engine

The search is processed by Sinequa through a Web Service Call.

Sinequa provides only the last published version of the document, and doesn't provide "confidential" documents (Documentum security metadata). 

Documentum referential addressed are:

• RCS Docs
• FAST (Move to Aodocs ongoing)

Data Model & Security

The following list of countries are restricted countries, contacts that belong to this countries will only be able to search and download SDS from restricted countries:

The specific documents security is managed by Documentum.

Important Note :

When is a Distributer the search results are filtered with the authorized product list attached to the distributor corporate account group (Customer Product Association records).

When is a Customer the search results are filtered by product that are authorized for the Market and for the customer.  

Report on docs downloaded for customers or partners

A new record type has been created to track activities on the MSP portal and allow users to report on downloaded documents for customers or partners.

It also shows the market and the product linked.