Customer > Customer Service > Invoices - Right First Time OLD

General Description
This indicator explores the number of original invoices, corrective documents and percentage on invoicing accuracy. In other words, how much re-work (debit/credit notes) Customer & Service process is taking from invoices. KPI: % Invoices - Right First Time (All Motives) % Invoices - Right First Time (Customer Service Motives) #Orders with Debit/Credit Notes

System Scope

This KPI is current only available for orders entered in WP1

Target Users

Supply Chain Managers
Supply Chain Operational
Supply Chain Excellence
Logistics
Customer Service
Account Managers

Authorization & Rights

All the accesses must be validated by:

Supply Chain Excellence

Click here for the Access form to get access to the Global Supply Chain Dashboard.

Calculation:

KPI Name	Calculation
% Invoices - Right First Time	e---# Total Orders - # Orders with Debit/Credit Note --------------------------------------------------------------- x100 Total Orders

Technical Documentation

Source:

BI4: NB SBS CS ORDERS WITHOUT POSTINVOICING CSWWPPS R001

Update:

Daily

Query filters applied:

Source Information:
BI4 Filters:	SOLVAY LEGAL ENTITIES LEGAL COMPANIES <>7378 DISTRIBUTION CHANNEL <> 8I (NATIVE GUAR) ORDER FLOW CODE = D;C;R INTRA ENTERPRISE FLAG = N ORDER DOCUMENT TYPE = CRB,ZCRB,DRB,ZDRB,L2,ZL2,G2,ZG2,TAM,TA,RCM,FG,KB,KBB,ZKBB,KE,ZKEB,KEB,ZEXP,ZOR,ZORB,ORB,LB,UB,ZARG,NB,VEF,VEFR,LZM,RCS, USE BILLING DOCUMENT DATE INVOICE (SALES & QTY) NOT ZERO

Dimensions:

Global Overview of Dimensions

			Invoices - Right First Time
Global Filters	Period	Month Year	Billing Document Date - YYYY/MM
	Organization	GBU	Sector zone name
		Group of Activity	FC BU Name
		Sub-Activity	BFC Market
		Company	Legal Company
	Plant	Zone	Plant geographical zone
		Country	Plant country
		Plant	Plant name
	Ship Destination	Zone	Ship to geo Zone name
		Country	Ship to country name
		Corporate Group	Ship to group name
		Ship Destination	Ship to name
	Product	Product Hierarchy	N/A
		Product	Product Name
		Bulk/Packed	Mapping based on: Material Packaging Group Name Bulk = Packed in Bulk else = Packed
		Packaging Type	Material Packaging Group Name
Specific Filters		Sales Office	QV Mapping based on Sales Office
		Sales Office Country	QV Mapping based on Sales Office
		Sales Office	Sales office name
		CSR	Order partner ZI actualized name

Page tree

Customer > Customer Service > Invoices - Right First Time OLD

Roberto Navone

Donia Rachdi

Supply Chain Managers

Supply Chain Operational

Supply Chain Excellence

Logistics

Customer Service

Account Managers

All the accesses must be validated by:

Calculation:

KPI Name

Calculation

% Invoices - Right First Time

e---# Total Orders - # Orders with Debit/Credit Note--------------------------------------------------------------- x100 Total Orders

Source:

Update:

Query filters applied:

Source Information:

BI4 Filters:

SOLVAY LEGAL ENTITIES

LEGAL COMPANIES <>7378

DISTRIBUTION CHANNEL <> 8I (NATIVE GUAR)

ORDER FLOW CODE = D;C;R

INTRA ENTERPRISE FLAG = N

ORDER DOCUMENT TYPE = CRB,ZCRB,DRB,ZDRB,L2,ZL2,G2,ZG2,TAM,TA,RCM,FG,KB,KBB,ZKBB,KE,ZKEB,KEB,ZEXP,ZOR,ZORB,ORB,LB,UB,ZARG,NB,VEF,VEFR,LZM,RCS,

USE BILLING DOCUMENT DATE

INVOICE (SALES & QTY) NOT ZERO

Dimensions:

Billing Document Date - YYYY/MM

Sector zone name

FC BU Name

BFC Market

Legal Company

Plant geographical zone

Plant country

Plant name

Ship to geo Zone name

Ship to country name

Ship to group name

Ship to name

N/A

Product Name

Mapping based on:

Material Packaging Group Name Bulk =

Packed in Bulk else = Packed

Material Packaging Group Name

QV Mapping based on Sales Office

QV Mapping based on Sales Office

Sales office name

Order partner ZI actualized name

e---# Total Orders - # Orders with Debit/Credit Note
--------------------------------------------------------------- x100
Total Orders