- Workshop preparations.
Documentation reviewed and created:
cc Bongiorno-ext, Alix , Roscetti, Nicolas would you share the documents you have collected and created below?
| What | why | where |
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| Miro board | meant to gather how products exist within the customer journey | http:// |
| Simple architecture and flows | = | |
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Possible approaches before workshops.
| IT org Process based value stream | - Description: This value stream focuses on developing tools and technologies that enhance the capabilities of the sales and marketing teams. The goal is to improve customer acquisition, engagement, and retention by providing the platforms for lead generation, opportunity management, customer relationship management, customer support (I know that there are tools to spread docs!)
- Key Activities:
- Gathering requirements from sales and marketing teams.
- Designing and developing software solutions for CRM, and marketing (should I focus here on ecommerce maybe?, what about campaign management? to -ask Kersten, Fabian ), customer support.
- Integrating tools with existing systems and data sources. (ref to the data mining that is also being developed)
- Testing and deploying solutions. (to check if this is really the case, are the users being trained ? How are tools releases communicated to customers?)
- Training users and providing ongoing support.
- Value to Customer: By building effective sales and marketing tools, Syensqo can ultimately drive higher sales and customer satisfaction.
| Key Areas to Assess: - Leadership Support: Commitment to investment seems to exist (add URL)
- Skills and Training: Assess the skills of the teams to embrace SAFe change (discuss with Bongiorno-ext, Alix how to)
- Change Management: Evaluate the organization’s willingness to change
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| - Description: This value stream aims to enhance the efficiency and productivity of research activities in laboratories. The objective is to streamline research processes and reduce the time to discovery,Roscetti, Nicolas I used here what I have learned from you mostly on LabBooster.
- Key Activities:
- Automating/mapping data collection and analysis processes.
- Integrating advanced analytics and machine learning tools.
- Enhancing collaboration and knowledge sharing among researchers.
- Value to Customer: By making research more efficient, organizations can accelerate innovation, reduce costs, and improve the quality of research outcomes, ultimately leading to faster development of new products and solutions.
| - Leadership Vision: commitment to research efficiency?
- Current Research Practices: Evaluate the existing research processes and technologies in use.
- Skills and Expertise: Assess the skills of researchers and their willingness to adopt new tools.
- Collaboration and Culture: Evaluate the organization’s willingness to change
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| Description: To be understood
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Possible approaches before workshops. (versions 1 - old)
| Approach | Possible splits | Pros and cons |
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| Process based value stream | Are the processes complex and vary significantly across product lines or departments.? Possible value streams to map: - Steps: Market analysis, customer outreach, sales strategy development, promotional activities, customer relationship management.
- Goal: Attract new customers and maintain strong relationships with existing customers.
- Steps: Development, data collection and storage, data analysis,.
- Goal: Ensure effective use of data for decision-making.
| - Benefits: Focuses on optimizing specific processes, and improving efficiency.
- Example at syensqo: R&I , manufactoring, distribution with distinct value
- Cons: conflicts on GBU are not handled by the streams but for IT/additional alignment needed
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| GBU like Value Stream | Are the customers (Through GBUs?) having diverse needs and require tailored products or services?
Possible value streams to map: - Customer (aka market?) Segment: Companies producing household goods, personal care products, cleaning products.
- Steps: Product development, production, quality control, packaging, branding support, logistics, and regulatory compliance.
- Goal: Deliver high-quality chemicals used in consumer goods, ensuring compliance with safety regulations and supporting branding and marketing efforts.
| Aligns business goals per GBU, shift to the GBUs to decide how to prioritize within their value stream. Enhances customer satisfaction, allows for customized solutions, and improves responsiveness. Example: GBUs listed - Con: Less synergies on solutions
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| Types of product namely: material vs consumer producst | Are the products having distinct processes, regulatory requirements, or customer bases. | ? |
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Worshop
Which customer to start mapping?
