Reference Ticket : https://sbs-support.solvay.com/helpdesk/tickets/3102298
If the user have only limited access to any particular Eroom and the user needs to have full access we can follow the below steps,
This problem occurs because when a user opens a file in eRoom to edit through the option 'edit': the file becomes reserved for editions.
This is because only one user can edit a file at the time.
In order to solve this issue, We have to follow the below procedure.
- We should ask the users to clear the Internet explorer cache.
For clearing the Internet explorer cache we can provide the below link for guidance.
How to Delete Temporary Internet Files, Cookies, and Browsing History of the Internet Browser
- Open Eroom and choose "eRoom plugin software" option.
- After that, the user has two options to edit a file in eRoom:
1) Clicking directly in the file name.
It won't reserve the file for editions in eRoom.
2) Clicking the option 'edit'. When the user goes to edit a file and finishes editing, the user needed to select an option between:Save or not save
- After that the browser should be reloaded to release the document for editions.
- If still, the file is reserved for editions by the user, the user can click in the owners of the document:
- And uncheck this option:
- If the option 'Reserved for editing' is checked, only the person that checked this can edit, for example:
As the file is reservered. There are two options: 1) I'm currently editing the file.2) I reserved for editing unintentionally.