Overview
In this section, you will find information about:
Table of content
Step-By-Step
Open Activities | ||
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It is possible to assign tasks to users directly from the Webform |
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These tasks have a priority, a due date, a close date and free text fields to capture the action and the result |
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| To create a new task, the user clicks on "New Task" on the Open Activities |  | |
| Activity History | |
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All the activities linked to the Webforms are monitored in this related list. These activities include:
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| Case Comment | |
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| This related list can be used to provide an overall comment on the Webform |  |
| Case History | |
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| Changes made to the Webform are tracked in this related list | |
| This allows to better understand who did what and when |  |
| Google Docs & Attachments | |
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| Documents can be attached to the Webform in 2 different ways | |
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Need help?
To request any support or if you have identified a bug or incident , please create a Freshdesk ticket using Solvia platform : https://solvia.solvay.com/
you can copy users with email address , default priority is Low , then Submit . We advise you to put keywords in subject to ease dispatching to correct Agent : CRM - Complaint for example
The best way to get IT support is to use the new
Service One Platform.