Objective 
SyRa aims to drastically simplify and modernize Syensqo’s IT and Enterprise Service Management (IT/ESM) landscape by optimizing user experience, automating workflows, and aligning processes with industry best practice, all while maximizing adoption, performance, and cost efficiency
Scope 
The platform covers the entire service lifecycle, including incidents, requests, access, change, assets, knowledge, and more across both IT and business (GBS) services. It addresses both front office (user interaction) and back office (process execution), impacting 30,000+ users and 3,400+ agents
How it works (in a nutshell)
SyRa is a streamlined ITSM platform built on BMC Helix, enhanced with AI-powered automation via SYGPT, simplified service catalogs, modern UI, and out-of-the-box process models. It allows users to submit requests, solve issues, and access services effortlessly via portal or chatbot without navigating complex menus or forms