How to request authorizations in Freshdesk

Created by Kavya Subramani-Ext, last modified by Sindhura Mallela-Ext on Dec 07, 2016

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Login to SAP and execute Transaction code "SU53".

In the “Display Authorization Data screen (SU53)” click on “Text View” button.

Click System button in Text view screen

Then in System drop-down select
- Go through “List” -> “Save” -> “Local File”.
In the popup to save file Choose the option "Unconverted" .
Change directory to the preferred one and click “Generate”.

Allow the creation of the ".txt" file in the previously chosen directory.

Now you have the ".txt" file with the authorizations of your user.

Access Freshdesk with the following link https://sbs-support.solvay.com/helpdesk
Enter the Freshdesk with your Credentials.

Click on "New" button and select "Ticket" button in drop-down.

Fill the fields with the options shown in the image below.
The fields Sub type, IS-Category and Application must be filled with the options correspondent to the stream of the user that is requesting the authorizations.

Attach the .txt file with the authorizations to the description of the ticket
After Filling all the details Click on Submit button and submit it.

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