This article outlines on how to handle a User Creation request from the users.
Information
PI1 and SI1 systems requests should be handled in the IDM. PI1 and SI1 systems are sensitive systems as mainly the finances are handled through this system.
Identifying the Tickets :
When the users asks for a creation of the user in the ticket in PI1 or SI1 system, then it can be identified as a User Creation. Alternatively, when the user does not exist in the system and the access has to be given to the user, then it is considered as a User Creation. These tickets may have the accompanying information like the Name of the User / ID, Reference User Name / ID, Systems, etc. Below is an example of how the ticket may look like.
Good Practice
It is always a good idea to check if the Reference User and the User exist in the system. If the Reference User is invalid, ask the User for a new Reference User. If the User already exists in the system then there will be no need to create again. Hence, this would save time.
Providing the Access :
- When we have the required approvals, we need to check if the user to be given the access exists in the IDM.
- After that please provide the access using IDM . (Note - Roles are getting added as Privilege , also if you are providing PI1 access by default you have to add SI1 too)
- Finally, inform the user regarding the User creation d and Resolve the ticket.
We have now finished the request for the User Creation of a new user in the PI1 and SI1 system.