Objective 
Our goal is to reduce the number of incidents, prevent recurrence, minimize impact, and enhance the efficiency of support teams through structured problem management.
Scope 
It covers the entire problem lifecycle—from qualification to resolution and closure—ensuring continuous service improvement and engaging all relevant stakeholders, including users, suppliers, IT, and GBS.
Main activities 
Main roles & responsibilities 
Useful contacts 
Excellence Lead: Matthias Sielaff
Incident Manager:
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