The objective of the FIX THE BASICS programm is to improve the critical services provided by DT to the business.
The objective of the Fix the basic dashboard project is to extract data from Helix in order to compute KPIs about the ticket resolution system.
The purpose of this dashboard is to monitor the execution and availability of some selected critical services established by DT for the Solvay group. This dashboard allows the follow-up of the tickets (incidents and service requests) created in Service One Helix regarding the backlog size, backlog aging and average resolution time.
The KPIs are provided to the business via a dashboard developed on Tableau.
Key Contacts
Role | Name | Location (Country / Site) | |
|---|---|---|---|
| Application Owner | Marie-Line Ardito | France, Lyon Silex 2 | |
| Product Owner | Otto Van der Veken | ottovander.veken@solvay.com | Netherlands, Remote working |
| Data Architect | João Fonseca | joao.fonseca@solvay.com | Portugal, Carnaxide |
| Data Architect | Ramprasad Tak | ramprasad.tak@solvay.com | Frace, Aubervillier |
| Data Engeneer | Mattéo Menghetti | matteo.menghetti@solvay.com | France, Lyon Silex 2 |
| Data Functional Analyst / Project manager | Emma Glasson | emma.glasson@solvay.com | Portugal, Carnaxide |
Criticality
Low
Legal Constraints
None