Some of the critical IT Tools for the CE group are highlighted below, with informal tips and guidelines linked/included.  

Concur

EMEA Cost Centers

Google Groups for CE

Replicon

SAP

Salesforce/CRM/iCARE

Salesforce is a key tool for recording customer intelligence - including sales, opportunities, contact-persons, meeting records, etc.   The system is 'business-secure' - though is NOT considered an appropriate repository for ITAR or other export-sensitive data.  Links to other repositories should be used in these instances - for example, if there is sensitive data within a Customer Visit Report, then that data should be within an approved system (e.g. Sharepoint) and connected by a hyperlink within Salesforce.



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