Requests to reimburse customer corresponding items are to be created using transaction Z3F_PMTS_CONTROL_CUS.
This transaction can be executed by SBS-Credit Management teams or SBS-OtC Collections teams.
- In “Company code”, insert the company code (in PI1) where documents are located (5763 for CICC Factoring, 5976 for NAFTA Factoring, or WARP).
- In “Customer”, enter the PRS Customer number where items are located in PI1.
- In “Document Number”, insert the PI1 document(s) number(s)
- In “Fiscal Year”, insert the fiscal year of the document.
N.B. it is technically not possible to submit a single refund request for items in different fiscal years.
All fields are mandatory. Payment approval requested is always related to a single customer, but can cover one or multiple documents (different credit notes or credit notes and invoices, payments).
There is a possibility foreseen to launch in test mode.
Some validations are done at execution:
- Document number must correspond to customer indicated
- Document must not have a payment block
- Different documents must have a credit balance otherwise the reimbursement is not possible.
At execution, the transaction will
- launch some checks (see here below) on the document(s) and customer, to ensure payment can be properly made
- insert a payment block U on the document(s), to be part of the SBS-PtP payment process
- create a FSCM Dispute with specific reason “REFUND: request for outgoing pmt” and status “Refund: Pending approval”, to request the CM approval