- Workshop preparations.
Documentation reviewed and created:
cc Bongiorno-ext, Alix , Roscetti, Nicolas would you share the documents you have collected and created below?
| What | why | where |
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| Miro board | meant to gather how products exist within the customer journey | http:// |
| Simple architecture and flows | = | |
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Possible approaches before workshops.
| IT org Process based value stream | - Description: This value stream focuses on developing tools and technologies that enhance the capabilities of the sales and marketing teams. The goal is to improve customer acquisition, engagement, and retention by providing the platforms for lead generation, opportunity management, customer relationship management, customer support (I know that there are tools to spread docs!)
- Key Activities:
- Gathering requirements from sales and marketing teams.
- Designing and developing software solutions for CRM, and marketing (should I focus here on ecommerce maybe?, what about campaign management? to -ask Kersten, Fabian ), customer support.
- Integrating tools with existing systems and data sources. (ref to the data mining that is also being developed)
- Testing and deploying solutions. (to check if this is really the case, are the users being trained ? How are tools releases communicated to customers?)
- Training users and providing ongoing support.
- Value to Customer: By building effective sales and marketing tools, Syensqo can ultimately drive higher sales and customer satisfaction.
| Key Areas to Assess: - Leadership Support: Commitment to investment seems to exist (add URL)
- Skills and Training: Assess the skills of the teams to embrace SAFe change (discuss with Bongiorno-ext, Alix how to)
- Change Management: Evaluate the organization’s willingness to change
| Possible questions to drive the workshop (1st round) (to organise on a storytelling structure or should we go for a grouped approach e.g. strategy, challenges, implementation and execution etc Bongiorno-ext, Alix maybe we can organise the different steps and rely on different attendees profiles. For example Fabian for the strategy and high level, his team to the rest of the questions. In the end , a restribution ceremony
Step 1: now an the future of change request Step 2: roles Step 3: now and the future of .... - How are the requests made to the digital journey team ?
- Which tools? (show and discuss diagram from Nick and Alix)
- What are the strengths and weaknesses of the current tools and processes within Syensqo?
- What challenges the current tools have and where are they tracked? (IF they are tracked)
- How are the challenges impacting the business performance?
- Which metrics are being tracked (R&D, PM , Business)?
- How is data collected, stored, and analyzed?
- What are the primary goals ?
- How are the goals of PM aligned with business objectives (bring cadence as well here)?
- Is there a mapping of tools / architecture ?
- Are there tools integration issues? (Data as well)
- Resources: roles, budget
- How is the customer ongoing support provided to ensure the tools are used effectively? (sites)
- How is the end user ongoing support provided to ensure the tools are used effectively? (internal users)
- What key performance indicators (KPIs) will be used to measure the success of the new features (e.g. pricing)?
- How will feedback be gathered from users (including sales and marketing teams) about the new tools?
- What processes will be in place for continuous improvement of the tools?
- How will updates and enhancements be prioritized and implemented?
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| - Description: This value stream aims to enhance the efficiency and productivity of research activities in laboratories. The objective is to streamline research processes and reduce the time to discovery,Roscetti, Nicolas I used here what I have learned from you mostly on LabBooster.
- Key Activities:
- Automating/mapping data collection and analysis processes.
- Integrating advanced analytics and machine learning tools.
- Enhancing collaboration and knowledge sharing among researchers.
- Value to Customer: By making research more efficient, Syensqo can accelerate innovation, reduce costs, and improve the quality of research outcomes, ultimately leading to faster development of new products and solutions.
| - Leadership Vision: commitment to research efficiency?
- Current Research Practices: Evaluate the existing research processes and technologies in use.
- Skills and Expertise: Assess the skills of researchers and their willingness to adopt new tools.
- Collaboration and Culture: Evaluate the organization’s willingness to change
| Questions for the workshop (1st round): - What are the existing research workflows and processes?
- How are experiments and studies currently conducted and documented?
- Generally, what tools and technologies are currently used in the lab?
- What challenges do researchers face with the current tools and workflows?
- How do these challenges impact the overall efficiency and productivity of the lab?
- Who collects, and manages data for the lab? (end-user = researcher?)
- How is data collected, stored, and managed in the lab?
- What are the current methods for data analysis and reporting?
- Are there any issues with data accuracy, integrity, or accessibility? (not accessibility in terms of UX but access in security)
- What are the primary goals for making research more efficient in the lab?
- How will these goals align with the broader objectives?
- How can the user experience for researchers be improved?
- What training will be needed for researchers to effectively use new tools or processes?
- How will progress be monitored and reported?
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| Description: To be understood To discuss with Roscetti, Nicolas as I am missing the goal of the depto in terms of what they deliver
| Identified problem for this value stream implementation: the first stream should not be one that can impact so severely the business operational performance |
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Possible approaches before workshops. (versions 1 - old)
| Approach | Possible splits | Pros and cons |
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| Process based value stream | Are the processes complex and vary significantly across product lines or departments.? Possible value streams to map: - Steps: Market analysis, customer outreach, sales strategy development, promotional activities, customer relationship management.
- Goal: Attract new customers and maintain strong relationships with existing customers.
- Steps: Development, data collection and storage, data analysis,.
- Goal: Ensure effective use of data for decision-making.
| - Benefits: Focuses on optimizing specific processes, and improving efficiency.
- Example at syensqo: R&I , manufactoring, distribution with distinct value
- Cons: conflicts on GBU are not handled by the streams but for IT/additional alignment needed
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| GBU like Value Stream | Are the customers (Through GBUs?) having diverse needs and require tailored products or services?
Possible value streams to map: - Customer (aka market?) Segment: Companies producing household goods, personal care products, cleaning products.
- Steps: Product development, production, quality control, packaging, branding support, logistics, and regulatory compliance.
- Goal: Deliver high-quality chemicals used in consumer goods, ensuring compliance with safety regulations and supporting branding and marketing efforts.
| Aligns business goals per GBU, shift to the GBUs to decide how to prioritize within their value stream. Enhances customer satisfaction, allows for customized solutions, and improves responsiveness. Example: GBUs listed - Con: Less synergies on solutions
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| Types of product namely: material vs consumer producst | Are the products having distinct processes, regulatory requirements, or customer bases. | ? |
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Worshop
Which customer to start mapping?
