| Status | Approved |
| Owner | KUTANI-ext, Karunakar |
| Stakeholders |
Issue
The purpose of the key decision document is to provide an assessment of and recommendation on the best solution to support "Manage Customer Lifecycle" and "Manage Issue to Resolution business processes".
Decision
The following criteria will be applied in this assessment:
- Functional Capability – Support of Syensqo’s business processes
- Alignment with “Simplification” principle – Limit customisation above the standard offering of the product
- Integration with SAP S4/HANA – System interfaces required to integrated with other applications required to support the business process
- Cost – Relative cost between the proposed applications
Background & Context
Assumptions
SAP S4/HANA will be the ERP (Enterprise Resource Planning) application that will enable the management and execution of customer records, sales contracts, sales orders, logistics, warehousing, transportation, billing and rebates. The recommended solution must integrate with S4/HANA to ensure seamless business process execution and master data integrity.
Constraints
Impacts
Business Rules
Options considered
Option A:
Option B:
Option C:
Option D:
Evaluation
Option A | Option B | Option C | Option D | |
|---|---|---|---|---|
| Criterion 1 |
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| Criterion 2 |
|  Con |
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| Criterion 3 |  Pro | Con | Con | Pro |
See also
Change log
Workflow history
| Title | Last Updated By | Updated | Status | |
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