Objective of this Procedure
The purpose of this document is to describe the valid reasons which OtC AR team can accept as justification to change the due date of a sales document and which are the steps to do it in the SAP system.
Scope
This operating procedure (OP) applies to all sales documents
Definitions
- SBS: In the current document, “Solvay Business Services” will be replaced by its abbreviation “SBS”.
- OTC AR: Order to cash Accounts Receivable
- OTC CM: Order to cash Credit Management
- OP: Operating procedure
- WARP: PI system for Worldwide Accounts Receivable and Payable
- CICC: Coordination Internationale des Crédits Commerciaux
Scope
Frequency
References
Attachments
Due date modification reasons
The due date modification is a critical process with potential impact in AR performance (Pastdues & DSO), possible detrimental of GBU action plans to improve DSO and Lack of Control.
As so, there should be maximum restriction of due date modifications. The request should come from GBU, Collections and validated by CM:
It is up to AR team to control and change if the request is according to the reasons validated and with the necessary Documentation or Evidence:
Here also some examples of other reasons which are not valid to change the due date:
Warning
AR should only change the due date if validated by CM and if the request contains the documentation required. If a case is not compliant with the valid reasons it Should be escalated to François Rublon.
Due date modification in SAP
Warning
After running the transaction for the due date modification, please assure that the modification was successful executed in both systems. If not, please create an IS ticket
STEP 1
Access transaction Z3F_FA_CHGE_DOCS_ERP in local system
You should choose the options “Change customer documents” and “Due date/Calculated paym. Date” according the screen above.
Then insert the customer number and company code.
Execute . The following screen will be shown:
Choose Yes
STEP 2
In the screen below, you should check which are the documents which were requested to be changed:
STEP 3
Add the new Due date and the status will become green:
Press 
to complete the operation: 
It is possible to see the modification in the log 
In case there are more than one document to be modified with the same value, select all the lines to modify and press 
Add the due date and 
Press 
to complete the operation. The due date will be changed in WARP and Local System.
Warning
For some documents you will not have the “Due date (new)” field editable meaning that you will not be able to change it though this transaction. This can be due several reasons which the most commons are related to the fact that it is a credit note already due or a document with special g/l indicator. In these cases, an IS ticket should be created asking IS to proceed with the change (we should assure that the date is correct in WARP and local system).