The new line manager, the new comer or any other legitimate requestor (e.g. project manager) are responsible to create any access rights, based on a need-to-know principle.
The ticket is validated by the N+1 of the person to whom access is given.
First, connect to the Service One portal.
- 1. Simply click on "Application Access Request (Generic)" in the Home page:
You can also find this request in the catalog tab or in the searching bar.
- 2. If needed, you can change the field "Request for" at the top left. By doing so, both the user and requestor will be notified of the ticket progress.
No need to change that if your are the requestor !
In the example, the ticket will be created for Samantha Armisen.
- 3. Verify the user information & click on "Next".
Then fill in the ticket :
- 4. Select the "Type of Request": User Creation
- 5. Select "ELN (IDBS)" as the System
- 6. Click on the GForm
- 7. Fill the GForm
- 8. Once GForm is sent, go back to your Service One page and Confirm by ticking the check-box.
- 9. Add "Additional information" if needed
- 10. Click on Submit request to complete the service request
The best way to get IT support is to use the new
Service One Platform.