This is out of IT Stellar AM teams scope: we should transfer this kind of tickets to the user zone service desk L1 support
(Knowledge Article KBA00003462 about Reassignment of incidents to the local Helpdesk here)
and
add in copy the user manager, Veerle Ravijs and it.on-offboarding@solvay.com
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Dear XXX service desk L1,
this is not SAP access management issue.
User id …XXXXXXXX… is locked because it is flagged as "leaver" and it cannot be unlocked at Access Management level.
The removal of this flag is done at HR/MyID/AD level.
The user manager (in copy) needs to get in touch with HR support and it.on-offboarding@solvay.com asking for their assistance on this matter.
The support team it.on-offboarding@solvay.com will be able to coordinate the efforts among the different teams involved in this matter.
When done at HR/MyID/AD side, all SAP systems will be available again at once.
This ticket is now transferred to XXX service desk; please assist the user in the follow-up of this issue resolution.
Kind regards
Cristina
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