How to ADD a NEW AGENT?


After completing the Onboarding process (? ), all Syensqo users should be able to access SyRa Digital Workspace (End-user/Requester portal).


For Finance Service Lines teams handling service requests, it is necessary to request an Agent profile in order to access SyRa Business Workflow and see the Case Management console.


SyRa Business Workflow and see the Case Management console:



  1. Select Application Access Request (Generic) service
  2. Select Request Type
    1. " User Creation " if the user does not have access at all to the Business Workflow (newcomer)
    2. " User Modification " if the user changed the team and needs to be included in a different Support Group
  3. Please select the system BMC Helix
  4. In the Additional Information field indicate:
    1. You need Agent profile to Line of Business: Finance and indicate the Support Group you need access
    2. You can indicate the User ID or email address of someone in the team as reference 


How to REMOVE an AGENT?


  1. Same procedure as add an agent, with request type "deactivation" 
  2. In the Additional Information field indicate:
    1. Your agent profile to Line of Business: Finance and indicate the Support Group.




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