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Supply Chain Excellence

Jose-Pablo Leyva

D&PS Expert

Miriam Luttrin


General Description

This indicator explores the time taken to confirm in the system an order to the customer from the order creation and the confirmation date given by the Back Office & Planners (Plant). The targeted KPI is 48 hrs.

KPI:

Order Confirmation Time

Target Users

  • Supply Chain Managers
  • Supply Chain Operational
  • Supply Chain Excellence
  • Logistics
  • Customer Service
  • Account Managers

Authorization & Rights

All the accesses must be validated by:

Supply Chain Excellence

Click here for the Access form to get access to the Global Supply Chain Dashboard.

Calculation:

KPI Name
Calculation

<= 1 days

Time to take the order confirmation is <= 1 days
If Variation Days Confirmed <=1; Nb SO Confirmed; if Variation Days Confirmed > 1; 0

= 2 days

Time to take the order confirmation is = 2 days
If Variation Days Confirmed =2; Nb SO Confirmed; if Variation Days Confirmed > 2; 0

bt 3 & 4 days

Time to take the order confirmation is between 3 and 4 days
If 3 <= Variation Days Confirmed <= 4; Nb SO Confirmed; if Variation Days Confirmed< 3 or Variation Days Confirmed >4;0

bt 5 & 6 days

Time to take the order confirmation is between 5 and 6 days
If 5 <= Variation Days Confirmed <= 6; Nb SO Confirmed; if Variation Days Confirmed< 5 or Variation Days Confirmed >6;0

bt 7 & 8 days

Time to take the order confirmation is between 7 and 8 days
If 7 <= Variation Days Confirmed <= 8; Nb SO Confirmed; if Variation Days Confirmed< 7 or Variation Days Confirmed >8;0

bt 9 & 10 days

Time to take the order confirmation is between 9 and 10 days
If 9 <= Variation Days Confirmed <= 10; Nb SO Confirmed; if Variation Days Confirmed< 9 or Variation Days Confirmed >10;0

> 10 days

Time to take the order confirmation is = 10 days
If Variation Days Confirmed >10; Nb SO Confirmed; if Variation Days Confirmed <= 10; 0


Technical Documentation

Source:

CORE - BW_QRY_MVSDCH01_0002

QV - QVBW_QRY_MVSDCH01_0002

Update:

Daily

Query filters applied:

  • Exclusion of material types services (unit KWH) : PF1/Z703  WP1/ZDIE WP1/ZVER WP1/ZUNB

  • Exclusion of SOLD entities (consolidation method = SOLD)

Dimensions:

Global Overview of Dimensions




Rush Orders
Global Filters
















PeriodMonth YearOrder line Creation Month

Organization


GBU

[0DOC_NUMBER__C_PFCTR1] Global Business Unit

Group of Activity

C_SUBACT2__CPFCTR2_2 - BFC Group of activities

Sub-Activity

C_SUBACT2__C_MAGNITU - BFC Activity 1

Company

[C_COMPCDE] Company_code

PlantZone[0PLANT] Plant\Attributes\[C_ZONE] BFC Geographie/Zone
Country[0PLANT] Plant\Attributes\[0COUNTRY] Country key
Plant

[C_MATNR2] Material\Attributes\[C_MATGR1] Industrial origin

[C_MATPNT2__C_PRPLANT] Production Plant

Ship DestinationZone
Country
Corporate Group
Ship Destination[C_SHIPTID] Ship-to
ProductProduct Hierarchy[C_MATNR2] Material\Attributes\[0PROD_HIER] Product Hierarchy
Product[C_MATNR2] Material\Attributes\[C_PROD] Coimmercial Product / Material Group
Bulk/Packed[C_MATNR2] Material\Attributes\[C_BULKPAC] Transportation Group
Transport Mode [C_SHIPCD2__C_TR_MODE] Transportation mode
Specific Filters




Sales Office

[C_SAL_OFF] Sales Office

CSR

[0DOC_NUMBER__C_ZIPART] ZI Partner

Not able to find the solution? Contact SBS Support.

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