• Post hypercare user access control is fully managed in service one (Helix)
• User access request will be managed in following category 
  • Employee need view access to their own ECO/SCO intranet 
  • Employee need edit access as space owner to their own ECO/SCO intranet 
  • Employee need view access to another company's intranet 
  • Employee need edit access to another company's Internat 
  • Shared and Non-Human accounts access their own ECO/SCO intarnet

Automatic process:

• Your account will be automatically imported from Employee center to ECO/SCO Intranet (Solvay One) as long as the profile Is setup correctly base on your ECO/SCO Flag 
• There may be few days delays as the profile import is done on daily basis 
• If you may still having issue to access ECO/SCO intarnet base on your company profile,  please raise a Helix ticket so that customer support will help from there

Manual process:

• You will need Edit access as acting as space owner to manage the content/pages with specific spaces in your company's intranet 
• You will need to contact ECO: Annick.Gysemberg@solvay.com,   SCO felipe.claus@solvay.com in advance to have approval 
• Please process to helix to raise ticket and input the following:
  • Which space you will need the edit permission as space owner 
  • When you will need the permission to be setup
  • If user training as space owner is required 
• The request will be reviewed by  ECO: Annick.Gysemberg@solvay.com,   SCO felipe.claus@solvay.com before proceed the setup

Manual process:

• By default no employee account have cross site View access between ECO/SCO intranet 
• Only ELT members are currently considered as exceptional and approval needed by the platform owner    ECO: Annick.Gysemberg@solvay.com,   SCO felipe.claus@solvay.com
• Helix ticket is required with such request and will be reviewed case by case 

Manual process:

• By default no employee account has cross site access with Edit permission between ECO/SCO intarnet 
• Only the following users are currently considered as exceptional and approval needed by the platform owner    ECO: Annick.Gysemberg@solvay.com,   SCO felipe.claus@solvay.com
  • Employee working in GBS under TSA requesting editing access to both intranets.
  • Employee working for a Function in a shared site requesting editing access to both intranets.
  • Employee working for a Function (DT/HR/Finance/MBU) under TSA requesting editing access to both intranets.
  • Corporate Content creators for both companies until spin-off (editing access).
• The following users are currently not allowed to have Edit permission for both intarnet and we are investigating for further actions 
  • Employee working in GBS requesting editing access to both intranets.
  • Employee working for GBS/Function under TSA requesting only reading access.
• Helix ticket is required with such request and will be reviewed case by case

At this stage,  Shared and Non-human accounts are not allowed to access to any ECO/SCO intarnet.

New process is under reviewed and to be investigated further

- Assign to IT Stellar L2 Web
- Agent to close ticket (no action required)
- Agent to provide explanation:
Thank you for reaching out. For D1, each employee can only access to one of the COs Solvay One Intranet. However we are considering as a change request/evolution. No other tickets are needed. Further communication will be provided.

- Assign to IT Stellar L2 Web
- Agent to close ticket (no action required)
- Agent to provide explanation:
Thank you for reaching out. For D1, each employee can only access to one of the COs Solvay One Intranet. However we are considering as a change request/evolution. No other tickets are needed. Further communication will be provided.

- Assign to IT Stellar L2 Web
- Agent to close ticket (no action required)
- Agent to provide explanation:
Thank you for reaching out. For D1, each employee can only access to one of the COs Solvay One Intranet. However we are considering as a change request/evolution. No other tickets are needed. Further communication will be provided.

- Assign to IT Stellar L2 Web
- Agent to close ticket (no action required)
- Agent to provide explanation:
Thank you for reaching out. For D1, each employee can only access to one of the COs Solvay One Intranet. For Shared accounts/non-human accounts, access will be blocked. However we are considering as a change request/evolution. No other tickets are needed. Further communication will be provided.