In this section, you will find information about:
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The Status are the following ones: - Open: As soon as the Webform is created
- Under Investigation: This status is set manually to facilitate the case follow-up. This status should be set when the case has been assigned to the right GBU/contact
- Under Review: This status is set manually. It should be set when the case has been taken in charge and the answer has been ye sent to the prospect/customer
- Pending Approval: This status is set manually when before answering to the prospect/customer, a validation is needed
- Closed: When the Webform is closed and an answer has been given to the prospect but there is no follow-up
- Closed - Accepted: When a Webform has been converted into an Opportunity or a Case (Sample request or Customer Request). This status is automatically updated when the webform is updated
- Closed - Rejected: When the WebForm is closed because it wasn't an inquiry related to Solvay products. (ex: publicity, partnerships, etc)
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To request any support or if you have identified a bug or incident , please create a Freshdesk ticket using Solvia platform :
https://solvia.solvay.com/
you can copy users with email address , default priority is Low , then Submit . We advise you to put keywords in subject to ease dispatching to correct Agent : CRM - Complaint for example
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