12.1 - Monitoring Tools
Standard Platform Operations Tools. This is used for
12.2 - Maintenance
IT maintenance is ensuring the infrastructure and technological layer is working and is available as expected based on the Service Level Agreement.
- DT Data Product Owner is accountable for this part.
Business Support is ensuring the Functional support.
It means that all requests will go via the "Industrial Business Support" group.
- When needed a reassignment will be done to the corresponding team available here.
12.3 - Backup and Recovery
As per Platform Operations processes
