Dataiku

Relationship Manager (default point of contact, feature request, escalation, workshops/training): 
Guillaume Ferdmann (guillaume.ferdmann@dataiku.com) 
Commercial/Account manager (contract, license): 
Julia Gaudelard (julia.gaudelard@dataiku.com )

Any dataiku operations problem/question that cannot be solved/answered by the team, create a ticket in https://support.dataiku.com/support/login together with instance diagnosis (upload file in http://dl.dataiku.com/ and provide link in ticket)

Architecture

Solvay SBS: Alexandre Mathe (alexandre.mathe@solvay.com)
                    Amadou Niang (amadou.niang-ext@solvay.com)
Dataiku architect: Gauthier Schall (gauthier.schall@dataiku.com)

GCP

CAS team: gcp-cas@solvay.com
Alexander Tejasukmana (alexander.tejasukmana@solvay.com)
Darren Ong (darren.ong@solvay.com)

GCP Service Provider: gcp-cloudops-vanenburg-partner@solvay.com
Cloud Architect (anything technically complicated) → Thiyagarajan Karuppaiah (kthiyagarajan@vanenburgsoftware.com)
Change requests, diagnosis, maintenance → Agalya Kitherian (agalyak@vanenburgsoftware.com)
Operations / 1st level of support → Aswathy Raju k nair (aswathy.rajuknair-ext@solvay.com)

IBM Servers/Databases

Wintel Team: is-adagio-wintel@solvay.com
Windows Hosting Services Owner (downtime, outages) → Arne Philipp (arne.philipp@solvay.com)
Point of contact (Singapore time) & https certificate validation → Chee Keong Choy (cheekeong.choy@solvay.com)
Point of contact (France time) → Michael Boucherat (michael.boucherat-exterieur@solvay.com)

Lirex Servers/Databases

Point of contact: Iwan Clement (iwan.clement-ext@solvay.com)

Network (firewall requests)

GTO Security Operations: operations_GTO-Security@solvay.com
Team Manager → Thierry Cattaneo (thierry.cattaneo@solvay.com)
Non-cloud instances → Kenny Cheong (kenny.cheong@solvay.com)
                                      Jerome Negretti (jerome.negretti-ext@solvay.com)
Cloud instances → Amanda Reche (amanda.reche@solvay.com)
                              Liza Reshko (liza.reshko-contractor@solvay.com)
Global WAN 
Service Manager: Vincent Best (vincent.best@solvay.com )

Security

Security Monitoring: Andrea Jain (andrea.jain@solvay.com)
Information Risks & Security: Chris Roth (chris.roth@solvay.com)
Cybersecurity: Guillaume Collard (guillaume.collard@solvay.com)
Industrial Risks Coordinator: Thomas Guilloux (thomas.guilloux@solvay.com)

SSO

SSO Operations Team: sso.operations@solvay.com
Point of contact: Raquel Cantarim (raquel.cantarim@solvay.com)
Technical implementation: Atanas Hristov (atanas.hristov-ex@solvay.com)

AD Operations 

HTTPS certificate creation, Kerberos setup: ad.operations@solvay.com